Credit Controller (Ref: BH-10313-1) Permanent

Credit Controller
Our client is a dynamic and forward-thinking organisation based in West Malling are looking to recruit on a Full-time basis. As they continue to expand, they are looking for a motivated and detail-focused Credit Controller to become a valued member of their finance team. This is an exciting opportunity to join a supportive and friendly workplace where collaboration and a positive company culture are truly at the heart of everything they do.
The team operates in a relaxed and welcoming office environment, and they are eager to welcome someone who is enthusiastic, proactive, and ready to contribute to their continued success. If you’re someone who thrives in a collaborative atmosphere and enjoys being part of a company that values its people, this could be the perfect role for you.

Key Responsibilities

• Set up new customer credit accounts with accurate and legally compliant information, following company credit procedures.
• Regularly review and monitor customer credit limits in accordance with the company’s credit policy.
• Ensure bin customers are set up on Direct Debit or billed quarterly in advance, processing mandates promptly.
• Act quickly and efficiently to resolve unpaid Direct Debits and cheques.
• Log and manage invoice queries, following up to reach a resolution.
• Keep the customer database up to date, ensuring credit limits align with trading history.
• Actively manage outstanding sales balances before month-end close.
• Process and document credit card transactions carefully, minimising the risk of fraud.
• Record payment notifications to support weekly cash forecasting.
• Coordinate with Operations and Sales on accounts placed on hold or requiring service suspension.
• Where necessary, initiate steps to recover outstanding debts effectively.
• Maintain accurate records of all communication with customers and internal teams.

About You

• You have at least 3 years of experience in a credit control role.
• You stay calm and focused, even under pressure.
• You communicate clearly and confidently with customers and colleagues.
• You pay close attention to detail and take pride in accuracy.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.