1st Line Support Analyst (Ref: J9594) Temporary

IT Service Desk Analyst
Ipswich
£18,000 – £22,000 Per Annum
37.5 hours a week

A leading technology service provider are looking to grow its desktop support function with the additional of an experienced service desk analyst.

The Role

• Using ITSM to address and resolve customer support requests
• Maintain clear communication lines in line with company guidelines
• Taking inbound calls and emails
• Identify major incidents and escalate where required
• Monitor all outstanding tickets

The Person

• Knowledge of MS Server, Active Directory, office product suite
• Hardware and software set-up configuration
• Excellent telephone manner and feel comfortable speaking to a wide range of people

If you are suitable and interested in this role and have the right to work in the UK without sponsorship, then please apply now and send an updated CV (Word format).
All applications are treated with full confidentiality, and an initial screening interview will be conducted in person or via Webex where not possible to meet, not only to assess suitability and provide more detail around the role, but as an opportunity for you to find out about your consultant and the level of service you can expect to receive.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.